Refund policy

7-day returns, refunds & exchanges

Don't love it? You can return it for a full product refund or exchange it—even if you've simply changed your mind. You do not need a defect or any other reason. Contact us within 7 days of receiving your order to start your request. This applies to all Born 78 clothing, including sale items.

Return condition

Items must be unworn, unwashed and unused, in the same condition you received them, with any original tags and packaging. Trying an item on to check the fit is fine; please keep it clean and undamaged.

How to request a return or exchange

Email contact.born78@gmail.com with your order number and the item you wish to return or exchange. Tell us whether you prefer a refund or an exchange. A reason is optional for a change-of-mind request. We will share the return address and instructions before you send the item back.

Full product refunds

Once we receive your return and confirm that it meets the condition requirements above, we will refund the full amount you paid for the returned item, after any discounts applied to that item. There is no restocking fee, and you may choose a money refund rather than store credit. Original delivery charges are not included in a change-of-mind refund.

For prepaid orders, refunds are made to the original payment method where available. For cash-on-delivery orders, our team will arrange a bank transfer or another mutually agreed refund method. We will confirm the refund details and expected processing time with you. Your bank or payment provider may take additional time to credit the amount.

Exchanges

You may request a different size, colour or product, subject to availability. Any price difference will be settled with you before the exchange is dispatched. If your preferred replacement is unavailable, you may choose another item or receive a refund for the returned item.

Delivery charges

For change-of-mind returns, the customer pays the return courier charges. For change-of-mind exchanges, the customer pays the return and replacement delivery charges. We will explain any applicable delivery charges before you proceed.

Wrong, damaged or defective items

If we send a wrong, damaged or defective item, please contact us as soon as possible with your order number and photos of the issue. We will arrange a refund or replacement and cover the delivery charges needed to resolve our error.